Indiana Quality Assurance Builder Standards
 
 
 
 
 
   

 

 


The Builders Quality Assurance Standards responds to consumer demand for professional accountability. The new breed of builder wants to have a responsive consumer-friendly, industry-approved set of guidelines with which to have their work and business activities judged.
  PROGRAM MISSION
  One objective of the builders association is to improve the community image of our building industry. Towards that objective, a committee of dedicated industry professionals, representing builders, developers, remodelers and suppliers volunteered thousands of hours to develop the Indiana Quality Assurance Builder Standard. (Hereafter referred to as "Standards.")

The Standards include:

  1. A set of "Standards" for common issues outlined to establish realistic expectations to the consumer in the building or remodeling of their home.
  2. Recommended language for the "Standards" and "Mediation/Arbitration" binding into all member projects, contracts and marketing information.

The Standards are the culmination of the builders association's commitment to create a series of performance guidelines that all members can use to establish their customer's expectations regarding the building/remodeling process.

The Standards address the most prevalent issues that arise between the builder/remodeler and the customer; before, during and most importantly after the project is completed.

Dispute will inevitably arise that cannot be settled between two parties by using the Standards include a mediation/binding arbitration mechanism to provide another vehicle to dispute resolution outside the costly and time-consuming court process.

The Board of Directors has determined that the most important opportunity to meet our objective is to require the use of, and adherence to, these Standards as a commitment to membership. More importantly, these Standards are a written commitment by our members to quality assurance for their customers. This allows every member, along with the Association the opportunity to promote the message of professionalism and standards.

It's a measurable difference.
 
WHAT THE INDIANA QUALITY ASSURANCE BUILDER STANDARDS ARE:
  • Tool used to establish realistic customer expectations at the beginning of the process for the service period
  • Definition of standards for common issues that typically lead to disputes and independent inspections of builder's product
  • Set of standards that will eliminate further government intervention into the industry caused by customer complaints
  • Method by which the builders association will work to improve the consumer's image of builders and the building process
WHAT THE INDIANA QUALITY ASSURANCE BUILDER STANDARDS ARE NOT:
  • They will NOT create a drastic change in the way you are doing business today
  • They are NOT an attempt to rewrite the building codes
  • They are NOT an attempt to add another review process to your business of building homes.
  • They are NOT an attempt to have your association tell you how you should build your house or what materials to use in your house
OBJECTIVE:

To encourage professionalism within the home building industry and increase the likelihood that homebuyers will have a satisfactory experience when buying a new home, the Indiana Quality Assurance Builder Standards were adopted in 2000. The Standards provide the builder and remodeler membership with a set of standards buyers can rely upon.